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Request for Temporary Disconnection of Electrical Service

For use by commercial or industrial customers or contractors only.

This form is to be used to request an interruption of electrical service in order to perform maintenance or upgrade work on customer-owned equipment.

Time of Interruption:
Time of Restoration:

Terms & Conditions

By submitting this online service request, the customer/contractor agrees to the following:

  • Alectra Utilities (formerly Guelph Hydro) personnel will not operate customer owned equipment
  • Customer/Contractor must be Work Protection Code (UWPC) certified and have proper Personal Protective Equipment (PPE)
  • Cancellation / Reschedule - If the work is cancelled or rescheduled less than two business days in advance, Alectra Utilities (formerly Guelph Hydro) charges shall apply
  • For all work scheduled after regular business hours, Alectra Utilities (formerly Guelph Hydro) overtime charges will apply and a purchase order is required prior to crew scheduling
  • For all planned interruptions, Electrical Safety Authority connection authorization is required prior to service reconnection

The personal information provided on this will form will be used by Alectra Utilities (formerly Guelph Hydro) to provide the services outlined on the form.  By submitting this form, you hereby consent to the collection, retention and use of this information by Alectra Utilities (formerly Guelph Hydro), in accordance with its Privacy Policy.