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Report a Problem

Use this form for reporting problems as listed below.

Power outage? Click on the red box on our Power Outage Map.

Consent to the Collection of Personal Information

I consent to the personal information contained on this form being collected by Alectra Utilities in support of its obligations under the Electricity Act, 1998 and the Ontario Energy Board Act, 1998, applicable Ontario Energy Board Codes and Rules, associated policies, standards and procedures and its electricity distribution license. Use and disclosure of the personal information shall be governed by the Municipal Freedom of Information and Protection of Privacy Act. Questions about this collection should be directed to Alectra Utilities’ Privacy Officer, 2185 Derry Road West, Mississauga, ON L5N 7A6; email: